Statement of Service

learndirect Advice provides information, advice and guidance to support adults in making appropriate decisions on a full range of learning and work opportunities.

The service is:

• free to all adults in England, Wales and Northern Ireland
• confidential
• impartial
• delivered by competent and qualified helpline staff that conform to equal opportunities practices
• accessible on the web, by e-mail, and mini com (08000 568 865) as well as by phone on 0800 100 900
• delivered in accordance with the National IAG Board Principles
• available from 8 am to 10 pm, 7 days a week.

The enhanced guidance service which launched in January 2006 offers personalised careers advice and guidance to callers who:

• are yet to receive a full level 3 qualification
• are returning to work
• have been made redundant or are facing redundancy.

Advice in other languages

learndirect Advice also has a team of bi-lingual advisors who can provide information and advice in a caller’s own language. Advisors can be contacted on the following numbers:

Accessibility

Callers with a hearing impairment can access the service on the following numbers.